Connected technologies boosting shopping and payment options, study finds.
Former head buyer at Selfridges zeros in on deep digitization and destination shopping .
The forecast is above the pre-pandemic, average annual growth rate of 3.6%.
Study finds such tech will grow 20 percent yearly through 2028.
Retailers' live shopping channels, curbside pickup and robot delivery struggle to stay relevant.
Kroger, 7-Eleven and others giving such devices a go.
But major obstacles remain, including high installation costs and privacy concerns.
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