In this special edition of The Real Deal, our readers share their memories of Kate and her Real Deal scenarios.
A foolish employee sold the moissanite on his own behind his boss’s back, believing it to be diamond.
But her husband apologizes, so how should the store owner react?
She knows it could also cause problems for the client with his ex-wife.
The head of the store’s gemology services department must reassure the customer that her ruby is natural.
Should he do anything about what he knows?
Lang Antique and Estate Jewelry puts its neighbors first, from food resources to environmental initiatives.
They’ve had concerns about this employee since before she became ill.
The owners don’t know whether to hold their ground or not.
And who is really “her customer” in this situation?
How can he explain that another customer must have purchased a lab-grown — not a mined diamond as he claimed to his wife — without violating...
What would you do in this store owner’s shoes?
How should the owner react?
The client subsequently calls the jeweler to angrily demand answers.
A lab-grown diamond subsidiary of a mined diamond conglomerate was offering them for one-third of the price.
How should the store owner respond?
The Korean War vet, great-grandfather and parade grand marshal is retiring … but he thinks he’ll probably still go into the store to help.
What should this young man do now?
What should the owner do about his aunt/employee?
The store’s top salesperson is threatening to hire an attorney to protect against a “hostile work environment.”
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