He couldn't believe the way it worked out.
What do you say to the little old lady who brings in her eyeglasses and asks you to insert the screw that holds the lens in...
They certainly do bring the drama.
WE HAD A CUSTOMER who wanted us to make her a “custom leash” from sterling silver chain for her pet alligator. I said we’d need to...
The current proprietor's hot pink hair definitely threw her for a loop.
A fellow came in to return an engagement ring he had just purchased a few weeks earlier. He said his fiancée had refused it, so it...
WE HAD A “CUSTOMER” come in looking for matching wedding bands for him and his soon-to-be wife. As my office manager bent down to show him...
An aged gentleman comes into our store to pick up a job. He asks to use our bathroom. After an extended period of time, I am...
I worked on a ladies ring with a 1-carat diamond. It was very dirty. I cleaned the item, repaired the prongs, and when she returned, she...
I received a written offer from a used-car salesman looking to buy a diamond and bridal/wedding set: he wanted an additional 15 percent off my sales...
We just closed a location we’ve had for 40-plus years to relocate to a brand new store. We had to shut down operations for five days....
She probably needed to stop doing one specific thing.
An employee had stayed about 30 minutes after closing with a customer, which held about six other employees on overtime. When the customer made a decision...
We had two very high-priced estate diamond rings at one time — more expensive than anything else in the shop by leaps. We were out of...
One of my newest staff members was working on the floor, and while she wasn’t too knowledgeable due to how recently she had joined us, she...
arlier this year we had a woman call, giddy with excitement, wanting to “pick up the diamond she’d won from us.” We had no idea what...
We had a local radio host come in with a request that since we create our own designs in 3-D could we design a ring with...
Our store’s founder, my late husband, was once asked to make pendants out of raccoon penis bones. You just can’t make this stuff up! Who would...
A customer and her husband came in to get a watch battery. While our jeweler was working on the watch I offered to clean her cluster-style...
I once had a client who asked me to design an elegant custom ring. I had her sign the estimate, which also stated that the price...
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