How To Deal With Difficult People

Second in the ORS Management Communication Series

Published

1 week ago

May 19, 2023

In the second webinar in this Management Communication Series, ORS founder Vince Rath and ORS consultant Dayna Brown will review techniques for dealing with difficult people. This hour-long webinar focuses on pre-emptive measures managers can take to diminish conflict before it begins; techniques to de-escalate emotions; and how to find common ground and promote problem solving.

Time for More “Me Time”? Time to Call Wilkerson

Rick White, owner of White’s & Co. Jewelry in Rogers, Ark., knew it was time to retire. Since the age of 18, jewelry had been his life. Now it was time to get that “me time” every retailer dreams about. So, he chose Wilkerson to manage his going-out-of-business sale. White says he’d done plenty of sales on his own, but this was different. “Wilkerson has been a very, very good experience. I’ve had the best salespeople in the history of jewelry,” he says. “I recommend Wilkerson because they are really the icon of the jewelry business and going-out-of-business sales. They’ve been doing it for decades. I just think they’re the best.”